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Privacy Policy

Experiential Design Group LLC is committed to protecting your privacy. By accessing this Site you are consenting to the information collection and use practices described in this Privacy Policy.


Collecting Your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested including, but not limited to, requesting information about Experiential Design Group LLC, downloading documents, subscribing to e-mail newsletters, or purchasing a product. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.

Credit Card Information. When you purchase a product you are asked for your name, email address, shipping address and billing information (such as credit card number and expiration date). You are submitting information to our third party Service provider. If you provide credit card information through the Service, the credit card information you provide is never stored on our server. Instead, when you click on the “submit” button, it is forwarded immediately to a third-party service provider for processing. Order details and shipping information is then returned to Experiential Design Group LLC in order for us to process your order. We do not retain a copy of your credit card information.

Please note that our privacy policy does apply to our Payments and Credit Card service providers and that these providers must treat your personal information in accordance with our privacy statement. Your security is important to our third party service provider. When you enter sensitive information (such as credit card number, they encrypt that information using industry standard Secure Sockets Layering (SSL) software to encrypt all of your credit card information as it travels over the Internet and via wireless methods to our Payments and Credit Card service providers. Our Payments and Credit Card service providers use your credit card information only to process your transaction (and for fraud prevention purposes) and are bound by contract to keep your credit card information confidential.

Information Collected From Your Mobile Device. When using our mobile application we will collect your device type and the operating system you are using to create aggregate statistics in order to improve our mobile application. We do not ask you for access or track any location based information from your mobile device at any time while downloading or using our mobile application or services.

The Site may collect certain anonymous information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

Use of Your Personal Information

The personal information collected through our forms will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.

In support of these uses, Experiential Design Group LLC may use personal information to provide you with more effective customer service, to improve the Site and any related Experiential Design Group LLC products or services. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Experiential Design Group LLC occasionally hires other companies, consultants and contractors to provide limited services on our behalf, such as Web site hosting, packaging, public relations, mailing and, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Experiential Design Group LLC may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Experiential Design Group LLC or the Site; (b) protect and defend the rights or property of Experiential Design Group LLC or © act in urgent circumstances to protect the personal safety of Experiential Design Group LLC employees or agents, users of Experiential Design Group LLC products or services, or members of the public.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@innovationedg.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Control of Your Personal Information

Experiential Design Group LLC respects user privacy. Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Experiential Design Group LLC without your permission. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Security of Your Personal Information

Experiential Design Group LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We use Secure Socket Layer (SSL) protocol on our site to ensure further safety of the information being transmitted while logged into your account. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, please contact us at info@innovationedg.com.


We may use both session ID and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use Google Analytics and Google AdWords on the Website to collect Usage Information, to analyze how users use the Website and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. You can learn more about advertising and online tracking and how to opt out of such practices in the paragraph above.

The use of cookies by our partners or service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners and service providers may utilize session ID cookies to make it easier for you to navigate our site and use all features on our site.

Links to 3rd party sites

Our Site includes links to other sites and resources whose privacy practices may differ from those of Experiential Design Group LLC. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit.

Surveys & Contests

From time-to-time our site may request information via surveys or promotions. Participation in these activities is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Information collected for these activities will be used for purposes of monitoring, evaluating, or improving the use and satisfaction of this site or of Experiential Design Group LLC products and programs.

Changes to This Privacy Policy

We may occasionally update this privacy policy. When we do, we will also revise the “last updated” date at the bottom of the privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy policy and any updates.

Contact Information & Access Your Information You can review, edit and delete/ deactivate the personal information and any contact preferences provided to Experiential Design Group LLC by sending e-mail to info@inniovationedg.com or in writing to Experiential Design Group LLC.

Experiential Design Group LLC welcomes your comments regarding this privacy policy. If you believe that Experiential Design Group LLC has not adhered to this privacy policy, please contact us by e-mail or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Experiential Design Group LLC Address

If you no longer wish to receive our newsletter communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@innovationedg.com.